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Complaints Procedure

Comments, Suggestions or Complaints

The dentists and staff endeavor to provide a high standard of service at all times. We are interested in your views. If you have any comments, suggestions or complaints we offer an in house service. Please contact the Practice owner Dr Ilias Tzampazis using the form.

If you prefer to send us a hard copy letter please use our address, Brighton Dental Clinic, St James's Mansions, Old Steine, Brighton, BN1 1EN and mark the letter for the attention of our Reception Manager Esther Pennells and/or the Practice owner Dr Ilias Tzampazis.

Alternatively if you prefer to call us, please use our phone number 01273 570 700 and ask to speak either to the Reception Manager Esther Pennells or the Practice owner Dr Ilias Tzampazis.

If you are still not satisfied with our service please visit the Dental Complaints Service website.

Complaints Form

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The whole team are wonderful.

“I have been coming to Brighton Dental Clinic to see Dr Lynsey Crothers for a number of years. I have always found her to be calm, kind, patient, thorough and truthful. I recently had some restorative/cosmetic work and I am over the moon with it and people have commented on my teeth/smile. She is a perfectionist and very skilled - I can't believe the difference. I would 100% recommend. The whole team are wonderful.”

Rebecca Santos

25 January 2023

Amazing team, very professional!

“There are absolutely no words to describe how amazingly thankful I am to everyone at the Brighton Dental Clinic. Thank you, Dr Ilias and Dr Lynsey, for all the support and help I have received over the last few weeks. I definitely recommend the clinic.”

Mihaela Popa

16 August 2022

Simply The Best

“I have been attending this clinic since the 80's. I suffer (or did) from dentophobia. I'm more or less coming to the end of my treatment as I'm now everyone's 'gum chum' (big full denture smile) and it's given me cause to reflect on the treatment I've had over the decades mainly Feroz Jafferji in the early days and latterly Mick Fillery. Not only the dental treatment but for me the tailormade treatment considering my fear and also physical problems which all needed to be catered for before treatment even started. I felt soothed on a psychological level but a physical one too and the gentle reassuring and expert treatment then given has been second to none and if I had all my teeth again (my fault they all had to go over the years to the tooth fairy due to my neglect) I wouldn't hesitate in seeing Mick and if I knew then what I know now I would never have had a fear of going. Thanks too to all the nurses and receptionists always so helpful pleasant and kind. I guess when my treatment, for a probably final denture, is complete, I will leave with a designer smile of relief but a little cavity in my heart that can never be expertly filled.”

Shelley Phoenix

20 April 2022

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